Shipping & Delivery Information
Please note that shipping times may be delayed due to conditions such as bad weather, during busy times such as holidays, and other events that are unfortunately out of our control.
Where do we ship to?
We currently ship our candles to the lower 48 contiguous United States, Alaska, Hawaii, and domestic APO/FPO/DPO addresses. Unfortunately, we do not offer international shipping at this time.
What carrier do we use?
Currently, we ship all orders via USPS or UPS Ground.
How much does shipping cost?
| Order Subtotal | Shipping Carrier | Shipping Rate |
| $0 - $64.99 | USPS Ground Advantage (5-10 business days | $5 |
| $0 - $64.99 | USPS Priority Mail (1-3 Day, Saturday delivery) |
$9 |
| $65.00 + | USPS Ground Advantage | FREE SHIPPING! |
| Expedited Shipping and Hawaii | USPS, UPS | Calculated at checkout |
| Local delivery to your front door | See below for more information. | FREE! |
Please note that if you live in the state of New York, by law, we are required to collect and report sales tax on shipping costs.
Will I receive a tracking number?
Yes, once your order is processed and a shipping label is generated, you will receive an email with your shipment details and a tracking number for you to track the delivery status of your shipment.
How long does order processing and shipping take?
Orders are shipped the same day if the order is placed before 2:00pm EST for orders received Monday through Friday. Orders placed after 2:00 pm EST will ship the next business day. Orders placed on Saturdays and Sundays will ship the following Monday morning.
During the summer months, shipments may be delayed during extreme weather to ensure your candles are not damaged by the summer heat. We will notify you by email if we expect your shipment to be delayed.
Do we accept returns, exchanges, and refunds?
Yes! We gladly accept returns within 30 days of delivery for new, unused items in their original packaging. Please see our Returns, Refunds, and Exchanges page for more information.
What if my order arrives damaged?
We take great care to ensure our packaging is secure from even the most abuse that can take place during shipping. Since Mossberry Woods was founded, we have yet to have any products arrives damaged.(knock knock!).
In the event that this does happen, we sincerely apologize! Please email us within 7 days with a photo of the damaged product(s), your order number and the name of the product that was damaged.
Every shipment we send is secured with $100 worth of insurance. If your order is valued more, we pay for the extra cost for you. Due to this extra coverage, please don't return the product to us. If approved, we will send you a unique coupon code to purchase a new product free of all charges.
Why don't we just charge actual shipping rates?
As a business, we are able to get deeply discounted rates on shipping, however, they are still a bit higher than most people's liking. So we try to meet our customers half way and help pay the difference - because we feel it's the right thing to do in this economy. While we wish we can cover the cost of shipping entirely, as a small business it's just not possible at this time. It might be possible in the future as we grow bigger, but at this time, in order to help keep the cost of our products low, we have to charge at least a little bit. We hope you understand!
FREE Local Delivery (No Minimum)
Mossberry Woods is located in Vestal, NY. We will gladly deliver your order to you if your delivery address is located in Vestal, Endicott, Endwell, Apalachin, Johnson City or Binghamton.
During checkout, simply check the local delivery delivery option. Once your order is ready, we will deliver to the address provided on the next Tuesday or Friday between 3:00pm and 6:00pm. If you have any special delivery requests, please let us know in your order notes, and we will try to accommodate you.
