Buy 2 candles & get FREE shipping
Current processing time: 1-2 business days
How much does shipping cost?
Where do we ship to?
How long will it take to receive my order?
Will I receive a tracking number?
Do you offer local delivery?
Do you offer returns and exchanges?
What if my order arrives damaged?
Orders under $35: $6.95Orders $35+: FREE
Expedited shipping via USPS and UPS are calculated during checkout.
Please note that if your order is being shipping within the state of New York, by law, we are required to collect and report sales tax on shipping costs.
We currently ship our candles to the lower 48 contiguous United States, Alaska, and domestic APO/FPO/DPO addresses.We ship orders via USPS or UPS Ground depending on which is fastest at the time. For local orders to the greater Binghamton area, delivery is available free of charge.
To ensure you get your order in time for a particular holidays using our standard shipping rates, please have your orders submitted by 12:30pm for the following:
Thanksgiving: November 19, 2025Hanukkah: December 8, 2025Christmas and Kwanzaa: December 19, 2025
Orders shipping to the Midwest, and West Coast, please give yourself some extra time for your items to reach you. You may also choose from several expedited shipping options during checkout.
Same day processing when an order is placed before 2:00pm EST.
Orders will ship on Monday.
Orders will be shipped as soon as the the items are made.
The following USPS map shows the estimated shipping times for USPS ground advantage.
Please note that shipping times may be delayed due to conditions such as severe weather, during busy times such as holidays, and other events that are unfortunately out of our control. As of 2023, USPS and UPS no longer guarantees shipping times, except for expedited shipping options.
During the hot summer months, order shipments may be delayed during extreme weather to ensure your candles are not damaged by the summer heat. We will notify you by email if we expect your shipment to be delayed.
Yes! If you like, we will gladly deliver your order to you if your delivery address is in Vestal, Endicott, Endwell, Apalachin, Johnson City or Binghamton, and nearby areas.
During checkout, simply check the local delivery option. Once your order is ready, we will deliver it to the shipping address provided during checkout between 3:00pm and 6:00pm within 24 hours.
If you have any special delivery requests, please let us know in your order notes, and we will do our best to accommodate you.
Yes. When your order is processed and a shipping label is generated, you will receive an email with your shipment details and a tracking number for you to track the delivery status of your shipment online. You can also login to your customer account to view, manage, and track your orders, returns, and exchanges.
Your happiness is important to us, and we want you to love your candles! Mossberry Woods will issue store credit (less the cost of original shipping) for any items that you return to us within 90 days of purchase that are unused, undamaged and in its original packaging no questions asked.
See more details about our return and exchange program
We take great care to ensure our packaging is secure from even extreme abuse that can sometimes take place during shipping. Since Mossberry Woods was founded in 2021, we have yet to have any products arrive to a customer damaged.
In the event that this does happen, we sincerely apologize! Please contact us within 3 business days with:
If approved, we will send you a replacement product free of charge.
Every shipment we send is secured with $100 worth of insurance. If your total order is valued more than that, we purchase the extra insurance cost for you. Due to this extra coverage, please don't return the product to us. We will send you a new one free of charge.
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