Build a Bundle and Save up to 25%!
Free Shipping on orders over $39
90-day returns and exchanges
Where do we ship to?
How long will it take to receive my order?
How much does shipping cost?
Will I receive a tracking number?
Do you offer local delivery?
Do you offer returns and exchanges?
Why don't we just charge actual shipping rates?
What if my order arrives damaged?
We currently ship our candles to the lower 48 contiguous United States, Alaska, and domestic APO/FPO/DPO addresses.We ship orders via USPS or UPS Ground depending on which is fastest at the time. For local orders to the greater Binghamton area, delivery is available free of charge.
Same day processing when an order is placed before 2:00pm EST.
Orders will ship on Monday.
Orders will be shipped as soon as the the items are made.
The following USPS map shows the estimated shipping times for USPS ground advantage. As of 2023, USPS no longer guarantees shipping times, except for priority mail express.
Please note that shipping times may be delayed due to conditions such as severe weather, during busy times such as holidays, and other events that are unfortunately out of our control.
During the summer months, shipments may be delayed during extreme weather to ensure your candles are not damaged by the summer heat. We will notify you by email if we expect your shipment to be delayed.
Non-Holiday Rates:
Orders with a subtotal of $39 or more ship Free.
For orders under $39 the cost is $5.95.
USPS Priority Mail costs $8.95.
Expedited shipping options are available and the cost will be calculated during checkout.
Please note that if you live in the state of New York, by law, we are required to collect and report sales tax on shipping costs.
Yes! If you like, we will gladly deliver your order to you if your delivery address is in Vestal, Endicott, Endwell, Apalachin, Johnson City or Binghamton, and nearby areas.
During checkout, simply check the local delivery option. Once your order is ready, we will deliver it to the shipping address provided during checkout between 3:00pm and 6:00pm within 24 hours.
If you have any special delivery requests, please let us know in your order notes, and we will do our best to accommodate you.
Yes. When your order is processed and a shipping label is generated, you will receive an email with your shipment details and a tracking number for you to track the delivery status of your shipment. You can also login to your customer account to view and manage your orders, returns, and exchanges.
Your happiness is important to us, and we want you to love your candles! Mossberry Woods will issue store credit (less the cost of original shipping) for any items that you return to us within 90 days of purchase that are unused, undamaged and in its original packaging no questions asked.
See more details about our return and exchange program
As a small business, we receive deeply discounted rates on shipping, however, they are still a bit higher than most people's liking. So, we try to meet our customers halfway and help pay the difference—because we feel it's the right thing to do in this economy. While we wish we could cover the cost of shipping entirely, as a small business it's just not possible at this time. It might be possible in the future as we grow bigger, but at this time, we must charge at least a little bit.
We take great care to ensure our packaging is secure from even extreme abuse that can sometimes take place during shipping. Since Mossberry Woods was founded in 2021, we have yet to have any products arrive to a customer damaged.
In the event that this does happen, we sincerely apologize! Please contact us within 3 business days with:
If approved, we will send you a replacement product free of charge.
Every shipment we send is secured with $100 worth of insurance. If your total order is valued more than that, we pay the extra insurance cost for you. Due to this extra coverage, please don't return the product to us.
Subscribe and get $5.00 OFF your first order, PLUS:
