Shipping & Delivery Information
Where do we ship to?
We currently ship our candles to the lower 48 contiguous United States, Alaska, and domestic APO/FPO/DPO addresses.
What carrier do we use?
We ship orders via USPS or UPS Ground. For local orders to the Binghamton area, delivery is available free of charge.
How long will it take to receive my order?
Orders are shipped the same day if the order is placed before 2:00pm EST for orders received Monday through Friday. Orders placed after 2:00 pm EST will ship the next business day. Orders placed on Saturdays and Sundays will ship the following Monday.
The following USPS map shows the estimated shipping times for USPS ground advantage. As of 2023, USPS no longer guarantees shipping times, except for priority mail express.
Please note that shipping times may be delayed due to conditions such as severe weather, during busy times such as holidays, and other events that are unfortunately out of our control.
During the summer months, shipments may be delayed during extreme weather to ensure your candles are not damaged by the summer heat. We will notify you by email if we expect your shipment to be delayed.
How much does shipping cost?
Orders with a subtotal of $39 or more ship Free.
For orders under $39 the cost is $5.
USPS 1-3 Day Priority Mail costs $9.
Expedited shipping options are available and the cost will be calculated during checkout.
Please note that if you live in the state of New York, by law, we are required to collect and report sales tax on shipping costs.
Do you offer local delivery?
Yes! If you like, we will gladly deliver your order to you if your delivery address is in Vestal, Endicott, Endwell, Apalachin, Johnson City or Binghamton.
During checkout, simply check the local delivery option. Once your order is ready, we will deliver it to the shipping address provided during checkout between 3:00pm and 6:00pm within 24 hours.
If you have any special delivery requests, please let us know in your order notes, and we will do our best to accommodate you.
Will I receive a tracking number?
Yes. When your order is processed and a shipping label is generated, you will receive an email with your shipment details and a tracking number for you to track the delivery status of your shipment.
What if my order arrives damaged?
We take great care to ensure our packaging is secure from even the most abuse that can take place during shipping. Since Mossberry Woods was founded in 2021, we have yet to have any products arrive damaged.
In the event that this does happen, we sincerely apologize! Please contact us within 10 days with:
- Photos of the damage and label,
- Your order number,
- The name of the product that was damaged.
Every shipment we send is secured with $100 worth of insurance. If your order is valued more, we pay the extra insurance cost for you. Due to this extra coverage, please don't return the product to us. If approved, we will send you a replacement product free of charge.
Do you offer returns and exchanges?
Your happiness is important to us, and we want you to love your candles! Mossberry Woods will issue store credit (less the cost of original shipping) for any items that you return to us within 90 days of purchase that are unused, undamaged and in its original packaging no questions asked.
See more details about our return and exchange program
Why don't we just charge actual shipping rates?
As a small business, we receive deeply discounted rates on shipping, however, they are still a bit higher than most people's liking. So, we try to meet our customers halfway and help pay the difference—because we feel it's the right thing to do in this economy. While we wish we could cover the cost of shipping entirely, as a small business it's just not possible at this time. It might be possible in the future as we grow bigger, but at this time, we must charge at least a little bit.