Shipping & Delivery Information
How much does shipping cost?
For a limited time, we are offering free standard shipping (delivery in 2-7 business days).
Orders under $35: $5.95
Orders over $35: FREE Shipping
Expedited shipping via USPS and UPS are calculated during checkout.
Please be aware that for orders shipped to New York, by law, we are required to charge sales tax on shipping costs. Orders that qualify for free shipping won't be charged tax on shipping costs.
Where do we ship to?
We currently ship our candles to the lower 48 contiguous United States, Alaska, and domestic APO/FPO/DPO addresses. We ship orders via USPS or UPS Ground depending on which is fastest at the time.
Do you offer local delivery?
Yes! If you live locally to the vestal area, we will gladly deliver your order to you. After you enter your shipping details during checkout, the free delivery options will appear as a shipping option if your address is eligible.
We deliver orders Monday through Friday between 3:00pm and 5:30pm for orders placed before 2:30pm. Otherwise, we will delivery your order the next day.
If you have any special delivery instructions, please let us know in the order notes section on the cart page, and we will do our best to accommodate you.
When will my order be shipped?
Orders are processed and shipped the same day if submitted by 2:30pm EST, or the next day if submitted after 2:30pm EST.
Orders Placed Monday - Friday
Same day processing when a candle order is placed before 2:30pm EST.
Saturday and Sunday Orders
Candle orders will ship on Monday.
Custom Orders
Orders will be shipped as soon as the the items are made. Typically with a few days.
During the hot summer months, order shipments may be delayed during extreme weather to ensure your candles are not damaged by the summer heat.
Will I receive a tracking number?
Yes! When we generate the shipping label, you will receive an email with a tracking number so you can view and track your order in your customer account, or on the USPS or UPS tracking website.
When will I receive my order?
You can expect to receive your items within 2-8 business days. It may take up to 16 days when shipping to Alaska or Hawaii or military addresses. The following USPS map shows the estimated shipping times for USPS ground advantage.
Please note that shipping times may be delayed due to conditions such as severe weather, during busy times such as holidays, and other events that are unfortunately out of our control.
We will notify you by email if we expect your shipment to be delayed. As of 2023, USPS and UPS no longer guarantees shipping times, except for USPS priority mail express.
Do you accept returns and exchanges?
Your happiness is important to us, and we want you to love your candles! Mossberry Woods will issue store credit (less the cost of original shipping costs paid) for any items that you return to us within 90 days of purchase that are unused, undamaged and in its original packaging. No questions asked.
See more details on our returns policy page.
What if my order arrives damaged?
We take great care to ensure our packaging is secure from even extreme abuse that can sometimes take place during shipping. Since Mossberry Woods was founded in 2021, we have yet to have any products arrive to a customer damaged.
In the event that this does happen, we sincerely apologize! Please contact us within 3 business days with:
- Photos of the box and products showing the damage,
- Your order number,
- The name of the product that was damaged.
If approved, we will send you a replacement product free of charge.
Every shipment we send is secured with $100 worth of insurance. If your total order is valued more than that, we purchase the extra insurance cost for you. Due to this extra coverage, please don't return the product to us. We will send you a new one free of charge.